Cancellation & Refund Policy
Cancellation & Refund Policy for Xudio
At Xudio, we strive to provide our customers with a seamless and satisfactory experience. Our Cancellation & Refund Policy is designed to be fair and transparent. Please read the following policy carefully to understand our procedures regarding cancellations and refunds.
Cancellation Policy:
1. Cancellation Period: Customers can cancel their order within 7 days from the date of purchase. After this period, cancellations will not be entertained.
2. Cancellation Process:
- To cancel an order, customers can contact us through our dedicated contact number: 080-50646568.
- Alternatively, cancellation requests can be sent via email to xudio.co.in@gmail.com or assist@xudio.co.in.
- Please provide your order details, including the order number, in the cancellation request.
3. Confirmation of Cancellation: Once the cancellation request is received, we will verify the details and confirm the cancellation via email within 48 hours. If you do not receive confirmation within this timeframe, please contact us immediately.
Refund Policy:
1. Eligibility for Refund:
- Refunds will only be issued for cancellations made within the specified 7-day period.
- The product must be unused, in its original packaging, and in the same condition as received.
2. Refund Process:
- Upon approval of the cancellation, refunds will be initiated using the original payment method.
- Refunds may take 7-14 business days to reflect in the customer's account, depending on the payment method and bank processing times.
3. Non-Refundable Items:
- Certain products or services may be non-refundable. Please check the product description or contact us for more information.
4. Contact Information:
- For cancellation requests or any related inquiries, please contact us at the following:
- Contact Number: 080-50646568
- Email: xudio.co.in@gmail.com, assist@xudio.co.in
Note: Xudio reserves the right to amend or update this Cancellation & Refund Policy at any time without prior notice. It is the responsibility of the customer to stay informed about any changes.
Last Updated: [ 13-01-2024 ]
Thank you for choosing Xudio. We value your trust and appreciate your understanding of our policies.
By email: assist@xudio.co.in
By email: : xudio.co.in@gmail.com